Events bookings terms and conditions

Event bookings terms and conditions

THE CUSTOMER’S ATTENTION IS PARTICULARLY DRAWN TO THE PROVISIONS OF CLAUSE 15 (LIMITATION OF LIABILITY).

Every booking is subject to these terms and conditions (Booking Terms). Failure to comply with these Booking Terms may result in refusal of entry or a requirement to leave the premises. Please ensure that you and any of your guests have read and understood these Booking Terms.

Please note that different terms of these Booking Terms may apply depending on whether you are a business or a consumer (and individual).

1. About us

Company details. We are The Royal Parks Limited with registered address The Old Police House, Hyde Park, London, W2 2UH and company number 10016100. You can find our websites here: 

https://www.royalparks.org.uk/

https://sportsandleisure.royalparks.org.uk/

Contacting us. Please get in touch using our contact us form here.

2. Placing your booking and its acceptance

2.1 Placing your booking. Please follow the onscreen prompts to complete and submit your events booking enquiry (Booking Enquiry). You may only submit a booking request using the method set out on the website. A Booking Enquiry is an offer by you to book a sporting area (including but not limited to a tennis court(s), football pitch(es), padel court(s), the garden area within the enclosed grounds of the courts etc) (Sporting Area) at Hyde Park, The Regent’s Park and Greenwich Park, as applicable (the Park, inclusive of the Sporting Area) for an event.

2.2 Correcting input errors. Our booking process allows you to check and amend any errors before submitting your Booking Enquiry to us. Please check the order carefully before confirming it. You are responsible for ensuring that your Booking Enquiry is complete and accurate.

2.3 Acknowledging receipt of your Booking Enquiry. After you place your Booking Enquiry, you will receive an email from us acknowledging that we have received it, but please note that this does not mean that your booking has been accepted. Our acceptance of your booking will take place as described in 2.4.

2.4 Accepting your Booking. After receiving your Booking Enquiry and having discussed your Booking Enquiry (if applicable), we shall send you details of your booking, including the date and time of the hire of the Sporting Area, the number of players and other relevant information (the Booking Details) for you to return signed, this constitutes your offer to us. Our acceptance of your booking takes place when we send you an email confirming receipt of your signed Booking Details (Order Confirmation) or, if later, the date we receive your Deposit (a sum equivalent to 25% of the Charges, as set out in the Booking Details), at which point and on which date, the contract between you and us shall come into existence (Contract).  

2.5 If we cannot accept your Booking Enquiry or Booking Details. Sometimes we reject Booking Enquiries or Booking Details, for example, because the requested time and date is unavailable, because we can't verify your age or because the booking was mispriced by us. When this happens, we let you know as soon as possible and refund any sums you have paid.

2.6 Booking. Your booking is for the date(s), time slot(s) and number of people as set out in the Booking Details (Booking).

2.7 Charges. The charges payable by you for the Booking shall be set out in the Booking Details (Charges). 

3. Supply of service

3.1 We shall supply the services to you as described in this clause 3 and as set out in the Booking Details (including the type of booking and any additional services, such as catering) (the Services).

3.2 We shall supply the Services to you during the period set out in the Booking Details, subject to any specific timings agreed in writing by the parties before the Booking.

3.3 In supplying the Services, we shall:

         3.3.1 perform the Services with reasonable care and skill;

         3.3.2 use reasonable endeavours to perform the Services in accordance with the service description set out in, or appended to, the Booking Details;

         3.3.3 comply with all applicable laws, statutes, regulations from time to time in force;

3.4 We have the sole and exclusive right to provide the Services at the Park. You must not use any third-party caterers or bring (or permit guests to bring) any food or drink (including alcoholic drinks) into the Park without our prior written consent. Cold drinks in spill-proof bottles are permitted in the Sporting Area.  

3.5 You are responsible for providing us with all the information we need to ensure your event runs smoothly and we can perform the Services efficiently and effectively. 

3.6 Unless agreed otherwise in writing, you are responsible for providing sports coaches for the Booking. All coaches and instructors must be approved by us in advance and both their certification and current DBS certificate must be provided to us (a copy of which will be retained for our files).  

4. Catering

If you are booking catering services as part of your Booking, the following terms will apply: 

4.1 We will discuss catering options with you following your Booking Enquiry and confirm your catering in the Booking Details. 

4.2 Catering services will be provided by our on-site catering concessions. 

4.3 We will act as your primary contact for the Booking, including the provision of any catering services. 

4.4 You shall: 

         4.4.1 pay the Deposit in accordance with clause 14.2.

         4.4.2 ensure the details in the Booking Details are complete and accurate, including in relation to dietary requirements and allergies; 

         4.4.3 provide us with such information and assistance as we may reasonably require to supply the catering services, and ensure that that information is and remains complete and accurate in all material respects;

         4.4.4 inform us no fewer than 15 Business Days (which means a day other than a Saturday, Sunday or public holiday in England, when banks in London are open for business) before the date of the Booking, of any changes to the details of special dietary requirements set out in the Booking Details. We shall use reasonable endeavours to adapt the menu to cater for any changes to special dietary requirements provided that:

                  4.4.4.1 the special dietary requirements are notified to us at least 15 Business Days before the Booking date; and

                  4.4.4.2 you confirm your acceptance in writing to us of any additional Charges arising from the changes.

         4.4.5 inform us no fewer than 15 Business Days before the Booking date, of any changes to the number of guests for the catering. 

         4.4.6 be responsible for informing us of any dietary requirements or allergies. 

4.5 We shall:

         4.5.1 provide such staff as reasonably necessary to provide the catering services;

         4.5.2 choose and prepare all food and beverages;

         4.5.3 comply with all applicable laws, statutes, regulations and codes from time to time in force concerning the preparation, cooking, handling and service of food and drink. 

4.6 You shall not provide or engage any person, organisation or firm other than us to provide catering services for the Booking, nor shall you bring your own food to the Booking without our prior written consent.

4.7 Notwithstanding clause 4.6, in the event you bring or supply items of food or drink at the Booking, we reserve the right to refuse to serve any such items and we shall not have any liability in relation to such items. 

4.8 You acknowledge that we cannot guarantee an allergen-free environment and there is a risk of cross contamination. You are responsible for informing us of all dietary requirements and allergies. We shall have no liability where you fail to inform us of any dietary requirements and allergies within the time requirements set out in this clause 4.

4.9 Menu items are subject to market availability and we shall notify you as soon as practicable if any item will not be available for the Booking. We shall offer a reasonable substitute and inform you of any change to the Charges. If you wish to reject the proposed substitute, you shall do so in writing within 2 Business Days of the substitute being offered and we shall deduct the cost of the unavailable item from the Charges. If you do not reject the proposed substitute in accordance with this clause, we may source the substitute and adjust the Charges accordingly.

5. Your use of the sporting area and the park

5.1 You are permitted to enter and use the Sporting Area on the date(s) and time slot(s) as set out in the Booking Details. You must not to use the Sporting Area or the Park for anything other than as set out in the Booking Details. 

5.2 If the session exceeds that set out in your Booking, we reserve the right to demand additional payment from you which shall be payable in accordance with our instructions. 

5.3 Smoking (including e-cigarettes) is not allowed anywhere within the Park.  

5.4 All children under the age of 18 must be accompanied by an adult. Parents/carers are responsible for their children while at the Park. 

5.5 You must wear and ensure all your guests wear appropriate sports attire and footwear for the Sporting Area, including, where applicable, “non-marking” shoes on our tennis and padel courts (these are shoes with colourless soles). Sports shirts must be worn at all times. 

5.6 You must not to do anything at the Park which is illegal or which may be or become a nuisance (whether actionable or not), annoyance, inconvenience or disturbance to us or any of our other customers.

5.7 You must leave the Sporting Area in a clean and tidy condition at the end of the Booking. Dropping litter anywhere in the Park is not permitted. 

5.8 Grass pitches must be used for football, rugby, touch rugby, softball, and volleyball only. Use of grass pitches for any other sport or activity requires our prior written approval. Balls for rounders and softball must be soft, and ball games are prohibited near footpaths.

5.9 You must not install any infrastructure (including gazebos, marquees, tents) without our prior written approval. 

5.10 You must not fix items to trees, railings, fences, and structures nor drive any stakes into the ground.

5.11 Sound systems or megaphones, display branding, posters or banners are not permitted without our prior written approval. 

5.12 Vehicles are not permitted on the grass pitches.  All vehicles must park in designated parking bays. 

5.13 No dogs (except guide dogs) are permitted in the Sporting Area. 

5.14 No cycles or scooters are permitted in the Sporting Area.  

5.15 You must not carry out the following prohibited activities: 

         5.15.1 release of balloons; 

         5.15.2 use of pyrotechnics; 

         5.15.3 lighting of fires and open flames; 

         5.15.4 use of glass; 

         5.15.5 cooking, barbecuing or heating of food; 

         5.15.6 disturbance of wildlife; 

         5.15.7 obstructing other park users; and

         5.15.8 solicitation of donations. 

5.16 You must ensure that the guests, spectators and all persons present for your Booking behave in a responsible and safe manner and treat all other persons at the Sporting Area and the Park with respect. Rude or abusive language, threats, or any form of aggressive behaviour towards our staff, coaches or other Park users will not be tolerated. We reserve the right to remove, or request that you remove, guests from the Sporting Area and the Park that do not comply with this provision.  

5.17 Photography or videography for commercial purposes without our prior written consent is not permitted. Photos and videos of children or vulnerable persons must not be taken or shared without the express consent of their parent or legal guardian. We reserve the right to request the deletion of any unauthorised images or videos taken at the Park. 

5.18 You are responsible for administering first aid during the Booking. In the event we are requested to administer appropriate first aid to children in the event of an accident, we will ensure all accidents are reported to you and you are responsible for informing parents/carers (as applicable). In the event of a more serious accident where the child may need collecting to seek further medical attention or where we may need to call the emergency services, we will inform you immediately. 

5.19 You are responsible for the health and safety of all guests and for conducting your own risk assessments in relation to the Booking. You will provide us with a copy of your risk assessment upon our request. 

5.20 We may at our discretion provide you with our equipment for use during your Booking (including but not limited to tennis rackets, tennis balls, goals, nets and cones). If we provide you with equipment, you agree that; 

         5.20.1 must use them, and ensure all participants and attendees use them, only for their proper purpose and in accordance with any instructions we or any of our coaches and staff provide regarding their use; 

         5.20.2 are responsible for ensuring all participants and attendees use the equipment with care and supervision;

         5.20.3 must return all equipment in the condition in which it was received;

         5.20.4 agree that all equipment remains our property; and 

         5.20.5 will be responsible for any loss, damage or misuse of the equipment, including any replacement costs. 

         We reserve the right to withdraw the provision of equipment at any time if any of the terms of this clause 5.20 are not complied with. 

5.21 You will comply with:

         5.21.1 these Booking Terms and use reasonable efforts to ensure that any guests or other persons present at the Booking also comply;

         5.21.2 any code of conduct or additional terms and conditions we bring to your attention from time to time;

         5.21.3 all instructions we, or our staff, give to you from time to time in relation to the Booking; and

         5.21.4 The Royal Parks and Other Open Spaces Regulations 1997, as amended from time to time, a copy of which can be found here: https://www.legislation.gov.uk/uksi/1997/1639/contents.

6. Guest numbers and dietary information

6.1 The Booking Enquiry shall indicate the number of persons attending the Booking, including the number of players. The number of persons present shall be confirmed in the Booking Details. If the number of players changes, you must inform us of the final numbers at least 15 Business Days before the date of the Booking. 

6.2 If you have selected to receive catering services from us as part of your Booking, you shall indicate the guaranteed minimum catering numbers in the Booking Enquiry. Such numbers will be confirmed in the Booking Details. If the number changes, you must inform us of the final numbers at least 15 Business Days before the date of the Booking.

6.3 Charges for the catering services will be calculated on the final catering number as confirmed in the Booking Details or the number actually attending, whichever is the greater. Where the final catering numbers are less than the guaranteed minimum number of guests specified in the Booking Details, you shall pay the Charges based on the guaranteed minimum number.

6.4 Special dietary requirements should be notified to us no later than 15 Business Days before the Booking. Provision of special dietary requirements is included within the Charges.

7. Medical information

7.1 If you suffer an injury on our premises, it is your responsibility to report it to a member of staff immediately. We will not accept liability for any injuries incurred during play.

7.2 It is your responsibility to inform us of any relevant medical condition or disability on the Booking Enquiry. You must also notify us of any change or deterioration of any such medical condition or disability before the Booking. We will keep this information confidential and handle such issues with discretion.

7.3 It is our policy to include all individuals within the scheduled programmes wherever possible, but we reserve the right to refuse the Booking if we are unable to accommodate the requirements of any individual.

8. Lost property, stolen or damaged items

8.1 If you find any lost property, balls or equipment please hand it back to the nearest available staff member.

8.2 Personal items should not be left unsupervised at any time. We accept no responsibility for private items lost, stolen or damaged at the Park or venues.

8.3 Property left at the Park that is deemed of low value will be kept for a period of one month. Higher value items may be kept for a period of up to three months, after which it will be disposed of.

8.4 For property to be reclaimed, a detailed description of the item(s) and/or proof of ID (identity), and date that the item was left will be required.

8.5 Should a person make a claim for property via phone or email, then the property left at the Park will be held for a maximum of three months before being disposed of or donated to charity. Wet items will not be kept and will be disposed of on the day they are found.

8.6 While every effort will be made to identify the possible owner of lost property (which may involve searching for the item) and make contact with them, we will not return the property unless the owner provides the details outlined in this section.

8.7 We will not mail/courier any lost property back to the presumed owner.

9. Damage to the sporting area, park or equipment

9.1 You shall not to cause or permit to be caused any damage to the Sporting Area, the Park or any of our equipment or other areas of the Park, such as cafes or dining areas, that you use during the Booking. 

9.2 You will indemnify us against any claims, proceedings, damages, costs, expenses and loss in relation to damage of our property arising out of or in connection with your Booking. 

10. Event bookings for children

10.1 You are responsible for ensuring that appropriate safeguarding measures are in place for all , including, but not limited to, sufficient supervision ratios of children at all times during the Booking. 

10.2 We are not responsible for the supervision of children during the Booking. Unless agreed otherwise in writing, you are responsible for determining and bringing the appropriate number of adults/supervisors for the children. 

10.3 You are responsible for informing us of any medical conditions, educational needs or disabilities during the booking process. 

10.4 You are responsible for informing us of any dietary restrictions or allergies during the booking process. 

10.5 You  are responsible for ensuring children are wearing appropriate clothing for the Booking and for weather conditions. 

10.6 Unless otherwise agreed in writing, you are responsible for administering first aid to children. In the event we are requested to administer appropriate first aid to children in the event of an accident, we will ensure all accidents are reported to you and you are responsible for informing parents/carers (as applicable). In the event of a more serious accident where the child may need collecting to seek further medical attention or where we may need to call the emergency services, we will inform you immediately.

11. Safeguarding

11.1 Unless otherwise agreed in writing, you are responsible for the safeguarding and welfare of all children, young people and vulnerable or at-risk adults during your Booking. You must ensure that appropriate safeguarding measures are in place, including ensuring that your own safeguarding policy and procedures comply with all relevant regulations and follow government safeguarding guidelines (including but not limited to the government safer recruitment principles) as amended from time to time. You will, if requested, confirm that your policies and procedures are up to date and compliant. All coaches, staff, and volunteers involved in any Booking under this agreement must:

         11.1.1 hold an appropriate and current DBS check; and

         11.1.2 have completed safeguarding training relevant to their role.

11.2 Upon our request, you shall provide us with the evidence of DBS checks and safeguarding policies prior to the Booking. 

11.3 Failure to comply with the requirements of this clause 11 may result in cancellation of the Booking and exclusion from use of our Park facilities. 

11.4 In the event that we become aware of a safeguarding risk relating to your Booking, we reserve the right to escalate our concerns in accordance with our own safeguarding policies and procedures and make referrals to external bodies, including the police, if appropriate. Any breach of this clause will be regarded as a material breach to this Contract.

12. Cancellations and refunds

12.1 If you want to cancel your Booking, you may be entitled to a refund or you may be able to reschedule the Booking depending on the notice time you give us. 

12.2 You may have different cancellation rights depending on whether you are a consumer (i.e. an individual) or a business. 

12.3 If you are a business or a consumer, the following cancellation provisions apply:

12.4 The Deposit is non-refundable in any event, including cancellation by you or us. 

12.5 We monitor cancellations to prevent misuse/abuse of our booking system. We may address repeated cancellations as appropriate. 

12.6 Refunds shall be made to the bank card or bank account used to pay for the Booking.

12.7 A request to reschedule your Booking must be made in writing to our customer services team at slevents@royalparks.org.uk and shall be granted at our discretion and subject to availability. Rescheduling a Booking may incur an administrative fee which shall be payable in accordance with clause 14.4.

13. When we may cancel the booking

13.1 We may cancel your Booking and you will not be entitled to a refund if:

         13.1.1 you fail to pay any amount due under the Contract on the due date for payment; or

         13.1.2 you commit a material breach of these Booking Terms.

13.2 If you are a business, we may cancel your Booking and you will not be entitled to a refund if: 

         13.2.1 you have taken or had taken against you any step or action towards its entering bankruptcy, administration, provisional liquidation or any composition or arrangement with its creditors, applying to court for or obtaining a moratorium under Part 1A Insolvency Act 1986, being wound up (whether voluntarily or by order of the court), being struck off the register of companies, having a receiver appointed to any of its assets, or its entering a procedure in any jurisdiction with a similar effect to a procedure listed in this clause 13.2;

         13.2.2 you suspend or cease, or threaten to suspend or cease, carrying on business;

         13.2.3 your financial position deteriorates so far as to reasonably justify the opinion that its ability to give effect to the terms of the Contract is in jeopardy; or

         13.2.4 you are unable to perform your obligations in connection with the Contract.

13.3 If you are a business or a consumer, we may cancel your Booking and you will either be given a refund or the opportunity to book another date and time if: 

         13.3.1 we deem the weather is not suitable for the Booking to go ahead; or 

         13.3.2 the Park is closed or there are operational requirements preventing the Booking from going ahead; or 

         13.3.3 there is an emergency or other safety concern.

         We cannot guarantee prior notice in all circumstances but we will endeavour to give you as much notice as possible.  

13.4 Refunds shall be made to the bank card or bank account used to pay for the Booking.

14. Charges and payment

14.1 You shall pay the Charges in accordance with this clause 14. 

14.2 You shall pay the Deposit by the date set out in the Booking Details. Your Booking will not be secured and this Contract will not commence until we are in receipt of your Deposit.  The Deposit is non-refundable save in the circumstances set out in clause 13.3. 

14.3 You shall pay the Charges (less the Deposit), which shall be payable by you either:

         14.3.1 no less than 14 Business Days before the Booking; or

         14.3.2 on the instalment dates set out in the Booking Details; or

         14.3.3 in arrears on the dates set out in the Booking Details.

         The payment method will be set out in the Booking Details. 

14.4 We may issue an additional invoice after the Booking for any further Charges due which were not included in the invoice issued pursuant to clause 14.3. Such Charges may include those payable for any final alterations to the Booking, or for guests attending the Booking in excess of the number estimated by you and confirmed in the Booking Details. Charges invoiced pursuant to this clause 14.4 shall be payable by you within 14 days of receipt.

14.5 You can pay for the Booking via BACS or with credit or debit card. We do not accept American Express.

14.6 Details of your payment will be set out in the Booking Details. 

14.7 All amounts payable by you exclude amounts in respect of value added tax (VAT), which you shall additionally be liable to pay to us at the prevailing rate (if applicable), subject to receipt of a valid VAT invoice.

14.8 If you fail to make any payment due to us under the Contract by the due date for payment, then, without limiting the Supplier’s remedies under clause 13, you shall pay interest on the overdue sum from the due date until payment of the overdue sum, whether before or after judgement. Interest under this clause will accrue each day at 4% a year above the Bank of England’s base rate from time to time, but at 4% a year for any period when that base rate is below 0%.

14.9 All amounts due under the Contract shall be paid in full without any set-off, counterclaim, deduction or withholding (other than any deduction or withholding of tax as required by law).

14.10 It is always possible that, despite our reasonable efforts, some of the bookings on our site may be incorrectly priced. If the correct price for the Booking is higher than the price stated on our website, we will contact you as soon as possible to inform you of this error and we will give you the option of continuing with the Booking at the correct price or cancelling your Booking. If we are unable to contact you using the contact details you provided during the order process, we will treat the Booking as cancelled and notify you in writing. 

15. Insurance

15.1 If you are a business, the following terms apply: 

         15.1.1 during this agreement, you must maintain public liability insurance with a limit of at least £2,000,000 per claim. 

         15.1.2 upon our request, you shall provide us with a copy of your insurance. 

16. We don't compensate you for all losses

16.1 Our liability to you depends on whether you are a consumer or a business.

16.2 If you are a consumer (i.e. an individual) the following terms apply:

         16.2.1 we're not responsible for losses you suffer caused by us breaking this Contract if the loss is:

         Unexpected. It was not obvious that it would happen and nothing you said to us before we accepted your Booking meant we should have expected it (so, in the law, the loss was unforeseeable).

         Avoidable. Something you could have avoided by taking reasonable action, including following our reasonable instructions for use.

16.3 If you are a business, the following terms apply: 

         16.3.1 The restrictions on liability in this clause 15 apply to every liability arising in connection with the Contract including liability in contract, tort (including negligence), misrepresentation, restitution, deliberate fault or otherwise.

         16.3.2 Subject to clause 16.4, we shall not be liable for:

                  16.3.2.1 the death of, or injury to, anyone attending the Booking; or

                  16.3.2.2 damage or theft of any of the property of anyone attending the Booking.

         16.3.3 Subject to clause 16.4, our total liability to you shall not exceed the Charges paid under this Contract.

         16.3.4 Subject to clause 16.4, we shall not be liable for any:

                  16.3.4.1 loss of profits;

                  16.3.4.2 loss of sales or business;

                  16.3.4.3 loss of agreements or contracts;

                  16.3.4.4 loss of anticipated savings;

                  16.3.4.5 loss of use or corruption of software, data or information;

                  16.3.4.6 loss due to wasted expenditure;

                  16.3.4.7 loss of or damage to goodwill or any indirect or consequential loss.

16.4 Nothing in these Booking Terms will limit our liability which cannot be legally limited, including death or personal injury caused by negligence or fraud or fraudulent misrepresentation.

17. How we use your personal data is set out in our Privacy Notice

17.1 How we use any personal data you give us is set out in our in our Privacy Notice.

18. You have several options for resolving disputes with us

Our Customer Service Team will do their best to resolve any problems you have with us or our services. You can email our customer services team at sportsandleisure@royalparks.org.uk 

You can go to court. These Booking Terms are governed by English law and wherever you live you can bring claims against us in the English courts. If you live in Wales, Scotland or Northern Ireland, you can also bring claims against us in the courts of the country you live in. We can claim against you in the courts of the country you live in.

19. General

19.1 Force majeure. We shall not be liable for any delay or failure in the performance of our obligations for so long and to the extent that such delay or failure results from events, circumstances or causes beyond its reasonable control. If the period of delay or non-performance continues for 45 days, we or you may terminate this agreement by giving not less than 10 days’ written notice to the other party.

19.2 Assignment and other dealings. You shall not assign, novate, transfer, charge, subcontract, delegate, declare a trust over or deal in any other manner with any or all of its rights and obligations under the Contract without our prior written consent. We may at any time assign, novate, transfer, charge, subcontract, delegate, declare a trust over or deal in any other manner with any or all of its rights under the Contract.

19.3 Entire agreement. The Contract constitutes the entire agreement between the parties. Each party acknowledges that in entering into the Contract it does not rely on any statement, representation, assurance or warranty (whether made innocently or negligently) that is not set out in the Contract. Each party agrees that it shall have no claim for innocent or negligent misrepresentation or negligent misstatement based on any statement in the Contract.

19.4 Variation. No variation of the Contract shall be effective unless it is in writing and signed by the parties (or their authorised representatives).

19.5 Waiver. A waiver of any right or remedy is only effective if given in writing and shall not be deemed a waiver of any subsequent right or remedy. A delay or failure to exercise, or the single or partial exercise of, any right or remedy does not waive that or any other right or remedy, nor does it prevent or restrict the future exercise of that or any other right or remedy.

19.6 Severance. If any provision or part-provision of the Contract is or becomes invalid, illegal or unenforceable, it shall be deemed deleted, but that shall not affect the validity and enforceability of the rest of this agreement. If any part-provision of this agreement is deemed deleted, the parties shall negotiate in good faith to agree a replacement that, to the extent possible, achieves the intended commercial result of the original provision.

19.7 Notices. 

         19.7.1 Any notice given to a party under or in connection with the Contract shall be in writing and shall be sent by email to the addresses set out in the Booking Details (or an address substituted in writing by the party to be served).

         19.7.2 Any notice shall be deemed to have been received if sent by email, at the time of transmission, or, if this time falls outside Business Hours in the place of receipt, when Business Hours resume.

         19.7.3 This clause 19.7 does not apply to the service of any proceedings or other documents in any legal action or, where applicable, any arbitration or other method of dispute resolution.

19.8 Third party rights. This Contract does not give rise to any rights under the Contracts (Rights of Third Parties) Act 1999 to enforce any term of the Contract.

19.9 Governing law. The Contract, and any dispute or claim (including non-contractual disputes or claims) arising out of or in connection with it or its subject matter or formation, shall be governed by, and construed in accordance with the law of England and Wales.

19.10 Jurisdiction. Each party irrevocably agrees that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim (including non-contractual disputes or claims) arising out of or in connection with the Contract or its subject matter or formation.