Boating bookings cancellation policy

Please read this policy alongside our boating terms and conditions. If there’s ever a difference between the two, the terms and conditions will take priority.

The Royal Parks reserves the right to cancel advanced bookings due to adverse weather conditions, closure of Parks, closure of the Lakes or Ponds, or any other closure or emergency. In circumstances where The Royal Parks cancel a booking an alternative date or a full refund will be offered to the customer.

A full refund will only be available to customers making a cancellation at least 72 hours prior to the booking date. Changes can be made up to 48 hours prior to the booking date. To make a cancellation, please contact sportsandleisure@royalparks.org.uk with your booking information.

Refunds will only be made to the card used to pay for the booking.