Swimming bookings cancellation policy

Please read this policy alongside our swimming terms and conditions. If there’s ever a difference between the two, the terms and conditions will take priority.

The Royal Parks reserve the right to cancel advanced bookings due to adverse weather conditions, closure of Hyde Park, closure of the Serpentine Lake or any other closure or emergency. In circumstances where The Royal Parks cancel the booking, an alternative date or a full refund will be offered to the customer.

Refunds will only be made to the card used to pay for the booking.

A full refund will only be available to customers making a cancellation at least 72 hours prior to the booking date. Changes can be made up to 48 hours prior to the booking date. To make a cancellation, please contact sportsandleisure@royalparks.org.uk with your booking information.

Refunds will only be made to the card used to pay for the booking.